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Orthoptic administrative assistant

NHS AfC: Band 2

Main area
NHS AfC: Band 2
Part time - 22.5 hours per week (3 days Weds/ Thurs / Fri)
Job ref
royal stoke university hospital
Dependent on experience
04/10/2022 23:59
Interview date

If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)

Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.


Job overview

Applications are invited for the post of Band 2 0.6 WTE Orthoptic & paediatric ophthalmology administrative support. The post covers a Wednesday, Thursday, Friday.

You will be joining our diverse team of orthoptists, consultants and other administrative support, working in a friendly department covering varied duties and liaising with a wide variety of staff and patients.

You will need to demonstrate dedication, enthusiasm and motivation as well as being able to work alone and as part of a team.

You will undertake varied administrative duties as required and requested by the team. 


Main duties of the job

To work as an integral member of the Orthoptic team assisting all members of the orthoptic team, to ensure that the patient’s journey, from referral to follow up is effective and efficient. This will include varied administrative duties, word processing, answering telephone enquiries, making / altering appointments and supporting other members of the Orthoptic team. It will include the use of all Trust systems including Medway, choose & book, Careflow, Savience and Opera ensuring safe data quality collection.

To communicate effectively between the multi-disciplinary team including clinicians, management teams and outside agencies including clinics, schools and optometrists as well as patients and their carers.

To assist with the organisation of wating lists, clinics (including community clinics), appointments and timetables to ensure Trust and departmental targets and standards are met and maintained.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.


We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.


Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.

Detailed job description and main responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person specification

Qualifications & training

Essential criteria
  • NVQ level II
  • Uses hospital computer systems

Knowledge & skills

Essential criteria
  • Good communication skills
  • Team worker

Personal qualities

Essential criteria
  • Enthusiastic & motivated
  • Deals with public

Employer certification / accreditation badges

Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Documents to download

Apply online now

Further details / informal visits contact

Karen Matthews/Fiona Clements
Job title
Head orthoptist/deputy head orthoptist
Email address
Telephone number