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University Hospitals of North Midlands NHS Trust logo
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Weekday Support Assistant – Bank Pharmacy ATO

Band 2

Main area
Band 2
Permanent: Bank contract to work weekday gaps only
  • Flexible working
  • Other
0 hours per week (Bank contract)
Job ref
Royal Stoke University Hospital
Stoke on Trent
£20,270 - £21,318 Pro rata per annum
Salary period
05/10/2022 23:59

If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)

Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.


Job overview

Are you enthusiastic, highly motivated and hardworking? Are you looking for weekday hours to work? Are you looking for a new and rewarding opportunity within the NHS, one that provides training and on-going development opportunities? This is an exciting and ideal chance for those looking for casual work during the week from Monday to Friday.

Previous pharmacy experience would be advantageous, however full training and support will be provided. Applicants should demonstrate a desire to contribute towards developing our services. You will have excellent organisational and communication skills and you will
need to be able to work effectively with the existing team within the Pharmacy Department.

Main duties of the job

Main duties will include but are not limited to:

  • Reception duties including answering the phones in a prompt and courteous manner whilst providing cover to the reception including receiving prescriptions, checking payment exemptions and taking payment where appropriate (County Stafford only
  • Booking in the prescriptions via the Tracking system
  • Ensuring the timely return of completed prescriptions back to the wards to support patient discharge
  • Undertake stock ordering and supply for wards
  • Maintaining stock storage and levels
  • Ensure that the dispensary has adequate supplies of medicine bottles, bags spoons, measures and syringes and ordering these on a when required basis
  • Ensure equipment used in the dispensary is clean and ready for everyday use

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.


We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.


Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.

Detailed job description and main responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person specification

Education and qualifications

Essential criteria
  • 4 GCSEs (or equivalent) including Maths and English at grade C or above and will work towards and successfully complete the NVQ Level 2 in Pharmacy Services.
Desirable criteria
  • Conflict Resolution Training
  • NVQ level 2 in Customer Services
  • NVQ Level 2 in Pharmacy Services and at least 1 year experience in a Pharmacy setting.


Essential criteria
  • Ability to communicate with a wide range of people
  • Computer literate with good general keyboard skills, for using the pharmacy computer systems, including ordering, receiving and stock and rectifying stock discrepancies
Desirable criteria
  • Previous experience of working within a pharmacy setting.
  • Previous experience of dealing with customers and difficult queries.

Skills, ability and knowledge

Essential criteria
  • Good organisational skills
  • Ability to deal confidently and directly with all members of healthcare teams and members of the public
  • Ability to work accurately and under pressure.
  • Ability to work unsupervised and within departmental guidelines/SOPs
  • Literate and numerate

Personal Qualities

Essential criteria
  • A positive attitude combining an enthusiastic and intelligent approach to work
  • Participate in extended hours, weekend and bank holiday working

Employer certification / accreditation badges

Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Paula Rhodes
Job title
Lead Pharmacy Technician - Education and Training
Email address
Telephone number
01782 674534