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University Hospitals of North Midlands NHS Trust logo
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Call Centre Booking Clerk/Admin Support

NHS AfC: Band 2

Main area
Outpatients Administration work
NHS AfC: Band 2
12 months (12 month fixed term to be reviewed after 9 months)
Part time - 30 hours per week (Working Monday - Saturday)
Job ref
Royal Stoke Hospital
Stoke on Trent
£20,270 - £21,318 per annum
Salary period
Today at 23:59

If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)

Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.


Job overview

An exciting opportunity has arisen for an Call Centre/Administrative Support  Assistant to be based within the Outpatient Directorate at our Stoke site. The role is a 12 month fixed term post/ secondment opportunity to be reviewed after 9 months This is a varied role involving supporting with any incoming calls to the Appointments Call Centre and booking outpatient appointments for patients in accordance with NHS national targets. ,  Team building skills are imperative, as is the need to be self motivated with the ability to use your own initiative as and when necessary. This job also includes  booking patient transport within the criteria. 

Main duties of the job

Taking call centre calls , this includes  patient queries , checking appointments and if required altering appointments , referrals from GPS, responding to letters to book further follow up appointments

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Detailed job description and main responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please see contact information details

Person specification

face to face interviews

Essential criteria
  • maths and englis grade c and above
Desirable criteria
  • Previous admin work and ideally call centre experience

face to face interviews

Essential criteria
  • customer service experience

Employer certification / accreditation badges

Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Documents to download

Apply online now

Further details / informal visits contact

Samantha Davies
Job title
Team Leader
Email address
Telephone number
01782 679353