Skip to main content

Employer heading

University Hospitals of North Midlands NHS Trust logo
Please wait, loading

Receptionist/Helpdesk Imaging

Band 2

Main area
Imaging Department Helpdesk Receptionist
Grade
Band 2
Contract
Secondment: 6 months (Shift pattern in place)
Hours
  • Full time
  • Part time
35 hours per week (shifts, Including weekends and bank holidays)
Job ref
205-4521634
Site
Royal Stoke
Town
Stoke on Trent
Salary
£18,870 - £19,918 pro rata pa
Salary period
Yearly
Closing
02/10/2022 23:59

If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)

Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.

____________________________________________________________________________

Job overview

An exciting opportunity has arisen within the Imaging Directorate  for an enthusiastic and efficient individual to join the team as an Imaging HelpDesk/Receptionist on 35 hours 6 month secondment 

This post offers an excellent opportunity for individuals wishing to gain exposure to a wide range of administration tasks along with customer service skills.

you will support the Imaging services- comprising o X-Ray, CT, MRI , Nuclear Medicine and Ultrasound.

This role is team based and also involves working independently. 

We are looking for individuals who have excellent communication skills, hardworking, flexible and have experience of working within a team.

This is a fast paced environment where multi-tasking and attention to detail are essential. Telephone / ICT skills are essential. You will be required to  work  on a rota which includes a  variety of shifts including weekdays and weekends. Flexibility, reliability and commitment is essential

 

 

Main duties of the job

Welcome patients into the Imaging Department and attend them on the Imaging Computerised system.  The patients attending could be for X-Ray, CT, MRI and Ultrasound.

Also the Receptionist will have administration duties using a PC to include emails, some knowledge of Microsoft office (WORD). 

The Receptionist is responsible for keeping the Reception area clean and tidy. 

Liaise with all Modality Team Leaders and staff in the Imaging Department.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Detailed job description and main responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person specification

Essential

Essential criteria
  • Knowledge of Microsoft Office
  • Good standard of Education - English and Maths
  • Reception Experience
  • Knowledge of Data Protection & Confidentiality
  • Good Communication Skills
Desirable criteria
  • NHS Experience
  • Advance computer skills qualification
  • Ability to deal with customers and handle enquiries
  • Knowledge of CRIS
  • Experience of handling complaints
  • Data inputting

Essential

Essential criteria
  • Knowledge of Microsoft Office
  • Good standard of Education - English and Maths
  • Reception Experience
  • Knowledge of Data Protection & Confidentiality
  • Good Communication Skills
  • Accuracy and attention to detail
  • Experience of working in fast past environment multi- tasking
  • Experience of working in a demanding admin focused environment
Desirable criteria
  • Advance computer skills qualification
  • Ability to deal with patients and handle enquiries
  • Knowledge of CRIS
  • Experience of handling complaints
  • Experience of handling a high volume of telephone queries

Employer certification / accreditation badges

Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Ruth Goodwin
Job title
Team Leader
Email address
Ruth.Goodwin@uhnm.nhs.uk
Telephone number
01782 675813
Additional information

Courtney Morris, Operational Services Manager

Courtney.Morris@uhnm.nhs.uk

Telephone Number: 01782 675882