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University Hospitals of North Midlands NHS Trust logo
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Bank Portering and Security Officer - County Hospital

NHS AfC: Band 2

Main area
Portering & Security
NHS AfC: Band 2
Bank (Zero hours)
Flexible working - 0 hours per week (Zero hours per week (Bank))
Job ref
County Hospital
£20,270 - £21,318 pa
Salary period
02/10/2022 23:59

If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)

Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.


Job overview

An exciting opportunity has arisen to join a busy Portering & Security  Bank Team within the Directorate of Estates, Facilities & PFI. The post holder(s) will be responsible in supporting the department for a full range of Portering and Security duties within the Portering & Security Department at County Hospital.

Portering and Security is a 24hour, 365 day service. The successful candidate(s) will be expected to work Zero hours, as and when required. The shift pattern for the department is 7am-3pm, 8am-4pm, 9am-5pm, 10pm-6pm 3pm-11pm and 11pm-7am


Main duties of the job

We are currently looking to recruit an enthusiastic person to join our Portering & Security Bank team who provide and maintain a professional, efficient, effective and timely service to patients, visitors and departments. Experience in this type of role is beneficial but is not essential as full training can be given.

Portering services are provided at the hospital 24 hours a day, 365 days a year, worked over a rolling shift pattern including weekends. A flexible approach to work, smart appearance, good communication skills and a high standard of customer care is required.

The position will involve long periods of walking, patient transfers, waste removal and moving bulky items from various parts of the hospital along with dealing with Security incidents as required.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.


We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.


Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.

Detailed job description and main responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person specification

Education and Qualifications

Essential criteria
  • Good basic standard of education (GCSE or Equivalent)
  • Verbal & Written communication, able to read & write English
Desirable criteria
  • Basic Life Support/ 1st Aid Certificate
  • NVQ Customer Care Level II (or similar)
  • Certificate in Manual Handling
  • Certificate in Control & Restraint / Conflict Resolution
  • Gas Handling certificate (BOC or equivalent)
  • Fire Safety


Essential criteria
  • Working knowledge of Health and Safety Regulations
  • Dealing with complaints
  • Customer Care/ Working in a customer led environment
Desirable criteria
  • Working knowledge of Portering Procedure and Policy
  • Working with Portering operational systems & equipment.
  • Security in a healthcare setting.
  • Knowledge of clinical waste procedures

Skills, ability and knowledge

Essential criteria
  • Ability to be flexible and adapt to changing demands
Desirable criteria
  • Able to explain what makes an effective Portering & Security Service
  • Able to explain what makes an effective Healthcare Service

Personal Qualities

Essential criteria
  • A good level of physical fitness.
  • Prepared and able to work shifts Satisfactory attendance and time keeping
  • Professional manner
  • Ability to maintain confidentiality, tact and diplomacy
Desirable criteria
  • Able to act under own initiative/ work alone
  • Resilient under pressure
  • Self-motivated

Employer certification / accreditation badges

Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Simon Barker
Job title
County Portering Manager
Email address
Telephone number
01785 886066
Additional information

For an informal chat regarding this post, please telephone Simon Barker, County Portering Manager Ext 2646.