Bank Car Parking Security and Monitoring Officer - County Hospital
NHS AfC: Band 2
- Car Parking & Security
- NHS AfC: Band 2
- Bank (Zero hours)
- Flexible working - 0 hours per week (Zero hours per week (Bank))
- County Hospital
- £20,270 - £21,318 pa
- 02/10/2022 23:59
If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)
Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.
An exciting opportunity has arisen to join a busy Car Parking & Security Bank Team within the Directorate of Estates, Facilities & PFI.
The post holder(s) will be responsible in supporting the department for a full range of Car parking and Security duties, and also Monitoring officer duties within the Car parking & Security Department at County Hospital.
Car Parking and Security department is a 24hour, 365 day service. The successful candidate will be expected to work , as and when required to provide cover and support to our substantive service. The shift pattern for the department includes days, afternoons, nights and weekends.
Main duties of the job
Car Parking services are provided at the hospital 24 hours a day, 365 days a year, worked over a rolling shift pattern including weekends. A flexible approach to work, smart appearance, good communication skills and a high standard of customer care is required.
The position will involve 2 areas within the car parking team, giving the successful candidate a varied and interesting range of duties within the Car Parking Department.
As a bank car parking officer dealing with car parking queries, cash collection, security patrols along with dealing with Security incidents as required.
As a monitoring officer. Dealing with telephone queries, giving out equipment and keys, monitoring alarms and CCTV along with the allocation of tasks to the portering team.
The successful candidates will provide cover as either one of these positions as and when required by the service.
Full details of both job roles are included in the job description attached to this advert.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.
Detailed job description and main responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Education and Qualifications
- Good basic standard of education (GCSE or Equivalent)
- Verbal & Written communication, able to read & write English
- Basic Life Support/ 1st Aid Certificate
- NVQ Customer Care Level II (or similar)
- Certificate in Manual Handling
- Certificate in Control & Restraint / Conflict Resolution
- Fire Safety
- Working knowledge of Health and Safety Regulations
- Dealing with complaints
- Customer Care/ Working in a customer led environment
- Working knowledge of Security Procedure and Policy
- Working with Car parking operational systems & equipment.
- Security in a healthcare setting.
Skills, ability and knowledge
- Ability to be flexible and adapt to changing demands
- Able to explain what makes an effective Car parking Service
- Able to explain what makes an effective Healthcare Service
- A good level of physical fitness.
- Prepared and able to work shifts Satisfactory attendance and time keeping
- Professional manner
- Ability to maintain confidentiality, tact and diplomacy
- Able to act under own initiative/ work alone
- Resilient under pressure
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- John Prendergast
- Job title
- Acting Car Parking and Security Manager
- Email address
- Telephone number
- 01785 257731
- Additional information
For an informal chat regarding this post, please telephone John Prendergast, Ext 2645.